Support Center

Problem installing on Snow Leopard

Last Updated: Jul 04, 2013 03:46PM AEST
Bead Manager Pro is fully compatible with Snow Leopard for the Mac.

However if you are having difficulty seeing data in the tabs or any of the screens please try the following.
  1. Find the user-local fonts on your machine.
    If you do not know where your user-local fonts are please see Apples Support Page here
  2. Copy them to the same location where you have installed Bead Manager Pro, which should be your desktop.
  3. Reopen Bead Manager Pro and you should be able to see your data.
If this does not resolve your problem please try the following;
  1. Check in your local users corrupted files folder which may be located at the following location, depending on your machine setup;
    /Users/YOUR-USER-NAME/Library/Preferences/
  2. Check for any files here that have a reference to Filemaker in them.
    Known files are:
    - /Users/YOUR-USER-NAME/Library/Preferences/com.filemaker.bento.gnlogger.plist
    - /Users/YOUR-USER-NAME/Library/Preferences/com.filemaker.bento.plist
    - /Users/YOUR-USER-NAME/Library/Preferences/com.filemaker.client.runtime.plist
    - /Users/YOUR-USER-NAME/Library/Preferences/com.filemaker.runtime.plist
    - /Users/YOUR-USER-NAME/Library/Preferences/FileMaker Preference
  3. Delete these files and restart your machine.
If neither of these re-solve the situation please try re-installing Snow Leopard from scratch again as something may have gotten corrupted when you ran the upgrade or you may need to update your Permission settings.

For further information on Permissions Settings please see article here;

Contact Us

garyc@beading-software.com
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